Shipping policy

Thank you for choosing LUCY SKY LANE.

We're dedicated to making sure your order reaches you safely and efficiently. Please review our shipping policy before placing your order.

Order Preparation

All orders are prepared within 1–3 business days after payment has been successfully processed.

Business days are Monday through Friday, excluding weekends and public holidays.

Please note that processing times may be slightly longer during seasonal sales, promotional campaigns, or holidays.

Once your package has been dispatched, you'll receive a shipping confirmation email with tracking details.

Shipping Rates (United States)

Shipping Method Order Amount Shipping Cost
Standard Shipping $0.00 – $49.99 $12.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $15.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are calculated automatically during checkout.

Order Tracking

Once your order has been shipped, a confirmation email containing your tracking number will be sent to your registered email address.

Tracking information may take up to 48 hours to become active after the carrier scans your shipment.

If you haven't received your shipping confirmation, please check your spam or junk folder before contacting us.

Shipping Address

Please make sure your shipping address is accurate before submitting your order.

LUCY SKY LANE cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, contact us immediately. While we'll do our best to update your information, address changes cannot be guaranteed once fulfillment has started.

Split Shipments

To improve delivery efficiency, some orders containing multiple items may be shipped separately.

If this occurs, each shipment will have its own tracking number, which will be sent to you by email.

Customs & Import Charges

For international deliveries, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These fees are determined by the destination country and are not included in the product price or shipping charges.

Delivery Delays

Although we work closely with our shipping partners, delivery schedules may occasionally be affected by circumstances beyond our control, including:

  • Carrier service interruptions
  • Severe weather
  • Customs inspections
  • National holidays
  • High seasonal shipping demand
  • Unexpected transportation issues

We appreciate your understanding should delays occur.

Lost or Damaged Deliveries

If your order arrives damaged, contains missing items, or appears to be lost during transit, please contact our Customer Care Team promptly.

To help us investigate your claim, please provide:

  • Order Number
  • Full Name
  • Photos of the package (if applicable)
  • Photos of the affected item(s)
  • A brief description of the issue

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact us.

Email:
info@lucyskylane.com

Business Information

LUCY SKY LANE

924 S 5TH ST APT 3
Montebello, CA 90640
United States

Business Correspondence Only – Not a Return Address