Business Information

We'd Love to Hear From You

Thank you for visiting LUCY SKY LANE.

Whether you have a question about an order, need help with sizing, have shipping or return inquiries, or simply want to get in touch, our Customer Care Team is here for you.

We truly appreciate every customer and are committed to providing friendly, timely, and personalized support whenever you need assistance.

Before You Reach Out

Many common questions can be answered by visiting one of the following pages:

  • Shipping Policy
  • Return & Refund Policy
  • Size Guide
  • Terms of Service
  • Frequently Asked Questions

If you still need assistance, we'd love to hear from you.

Get In Touch

The fastest way to reach us is by email.

Customer Support

Email:
info@lucyskylane.com

To help us assist you more efficiently, please include:

  • Your Order Number (if applicable)
  • Your Full Name
  • The Email Address used to place your order
  • A detailed description of your inquiry
  • Photos or supporting documents, if relevant

We aim to respond to all emails within 24–48 business hours. During promotional events and holidays, response times may be slightly longer.

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (PST)

Emails received outside business hours, on weekends, or during public holidays will be answered on the next available business day.

Business Information

LUCY SKY LANE

924 S 5TH ST APT 3
Montebello, CA 90640
United States

Business Correspondence Only – Not a Return Address

Please do not return merchandise to this address unless instructed by our Customer Care Team.

Our Promise

At LUCY SKY LANE, we believe great customer service is just as important as great style.

From helping you choose the perfect outfit to assisting with your order after delivery, we're committed to making every shopping experience simple, enjoyable, and worry-free.

Thank you for choosing LUCY SKY LANE. We look forward to serving you and becoming a small part of your wardrobe and your everyday style.