Refund policy

At LUCY SKY LANE, we hope every purchase becomes one of your favorite wardrobe pieces. If for any reason you're not completely satisfied, we're here to help make the return process easy and straightforward.

Please read the following policy carefully before requesting a return.

Return Period

You may request a return within 30 days from the date your order is marked as delivered.

To be eligible for a return, items must meet all of the following conditions:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from stains, odors, makeup, perfume, or pet hair
  • Original tags remain attached
  • Returned in appropriate packaging to prevent damage during transit

Items that do not meet these requirements may be declined.

Non-Returnable Products

For health, hygiene, and promotional reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Lingerie & Intimates
  • Swimwear with removed hygiene liners
  • Earrings
  • Hair Accessories
  • Beauty & Cosmetic Products
  • Customized or personalized products

Products identified as Final Sale are not eligible for returns or refunds.

How To Request A Return

Before sending any item back, please contact our Customer Support Team to obtain return instructions.

Please include the following information in your email:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) being returned
  • Reason for the return

Our team will review your request and provide the next steps.

Email:
info@lucyskylane.com

Return Shipping

Unless you received an incorrect, damaged, or defective item, customers are responsible for all return shipping costs.

For added security, we recommend using a shipping service that provides tracking information.

LUCY SKY LANE is not responsible for return parcels that are lost or damaged during transit.

Refund Process

Once your return has been delivered to our warehouse, it will be inspected by our team.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days.
  • Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Original shipping charges are non-refundable except where the return results from our error.

Incorrect, Damaged, or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

  • Order Number
  • Photos of the product
  • Photos of the shipping package
  • A brief description of the issue

After review, we'll work with you to provide an appropriate resolution.

Order Changes & Cancellations

Orders are processed shortly after they are placed.

If you wish to cancel or modify an order, please contact us as soon as possible.

While we'll do our best to accommodate your request, changes or cancellations cannot be guaranteed once your order has entered fulfillment or has already been shipped.

Delayed or Missing Refunds

If your refund has been approved but you haven't received it yet:

  • Review your bank account again.
  • Contact your credit card company.
  • Check with your bank, as processing times may vary.

If you've completed these steps and still have not received your refund, please contact our Customer Care Team for assistance.

Contact Us

If you have any questions regarding returns or refunds, we're here to help.

Email:
info@lucyskylane.com

Business Information

LUCY SKY LANE

924 S 5TH ST APT 3
Montebello, CA 90640
United States

Business Correspondence Only – Not a Return Address